PlayStation Rewards Big Spenders with Better Customer Support

PlayStation Rewards Big Spenders with Better Customer Support
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Photograph of a PlayStation store screen.

Photograph: CFOTO/Future Publishing (Getty Pictures)

PlayStation Stars and Sony’s free participation rewards program announced in Julygently spreading all over the world—currently living in Asia. , japanese game Web site automat aforementioned.

According to a translation of the site, “One feature of PlayStation Stars is that the status level changes with activity. Participants start at Level 1. Purchasing a full game from the PS Store and getting a higher-rarity trophy than usual will upgrade you to Level 2.” Buy four full-priced games and earn 128 rare trophies and you’ll reach level 4 that comes with what. automator rather, its translation, He describes it as an “interesting” advantage. “In addition to receiving various digital items, the chat queue will be ‘prioritized’ when you contact PlayStation customer support. People playing are given higher priority when answering questions. It’s an interesting mechanism.”

Interesting and somewhat ugly. Although you can sign up for PlayStation Stars for free, PlayStation he says on his blog It announced the program’s arrival in Asia, where levels are determined by both “the number of uncommon trophies earned for the game and full game purchases from the PlayStation Store”. So, if Tier 4’s “priority” customer service feature becomes available internationally, global support requests could be sorted by which user spends more time getting trophies or who spends more money on weak Sony Interactive.

Responses to this news As shared on Twitter by automatnone of them have been very excited. Aspect VGC reports, one person replied Commenting on “Customer support should be equal”, saying “There are those who like and play a few games, and there are players who can’t afford the money and time”, while the other “I don’t think it’s a good idea to prioritize customer support. I bought a PS5 just for this FF16!” and rejected the notion that this makes it acceptable to delay helping them in favor of customers who have played more and spent more.

PlayStation doesn’t go into details on the Tier-based perks on its announcement blog, and USA landing page It makes no mention of Levels for the Stars. Instead, it explains some of Stars’ more anticipated loyalty benefits, including Stars’ rewards for completing campaigns, “digital collectibles” that thankfully don’t look like veiled NFTs, and usable loyalty points that PlayStation Plus members automatically earn each time. PS Store purchase (this is the only added benefit for Plus members).

Back to rage—PlayStation also wrote on its announcement blog, “Once you reach a stat rank, you’ll stay there for the rest of the calendar year plus 13 months,” so a Tier 4 Star member is guaranteed to get better. more than one year of customer service. It might be a regional feature, but still wildly unfair, as PlayStation’s US Stars page doesn’t mention Levels. Pay-to-win was bad enough, now we have to pay for support?

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