A Reddit user recently reported that his reference AMD Radeon RX 7900 XTX graphics card is reaching Junction temperatures of 110C while playing the new Modern Warfare II. However, when contact AMD with an RMA requestwas rejected with the company’s statement “Temperatures are normal. If there are any problems, please contact us again”. Another user made a successful request, but the refund was denied for the previously opened box. The company has since received some backlash regarding the issue, especially with the increasing number of cases.
More high-temperature cases on AMD Radeon RX 7900 XTX graphics cards continue to rise as companies like PowerColor step up to assist consumers.
Prior to this new AMD development, NVIDIA, Overheating and melting of 12VHPWR connectors on the flagship NVIDIA GeForce RTX 4090 GPU, which has over thirty people and reported cases of problems since the graphics card was released.
What’s unique about the AMD case is that it currently affects reference and AMD-manufactured Radeon RX 7900 series GPUs. Covers all cards sold by AMD partners or company, but not custom built GPUs that use the same graphics architecture. It is speculated that a defect may be in several heatsinks or assembly designs, as noted by De8auer in the video below:
Three years ago, AMD published an article on the company’s blog titled “AMD Radeon Community Update: More Control Over GPU Power and Performance, Enhanced Thermal Monitoring, Maximum Performance.” While discussing the junction temperatures in advanced thermal monitoring of AMD Radeon VII GPU, they released the following statement:
…RadeonTM RX 5700 series GPUs continue to accelerate opportunistically and aggressively until any of the many available sensors hit the “hotspot” or “Intersection”, instead of setting a conservative, “worst-case” throttling temperature for the entire die. it will. 110 degrees Celsius temperature. It is expected to operate at Junction Temperature up to 110C during typical gaming use and is within specifications. This enables RadeonTM RX 5700 series GPUs to deliver significantly higher performance and clocks out of the box while maintaining acoustic and reliability targets.
Someone Technical engineering leadership on AMD Radeon RX 7900 XTX“Kevin” states that as of yesterday, the company is aware of the hotspot issue and is actively investigating and creating an action plan “to replicate and collect serial numbers.” He also explains that the current COVID situation abroad is slowing the process, but acknowledges that a mechanical issue would fall short of establishing and fulfilling an RMA for consumers. Still, they are also looking for firmware updates to fix individual incidents where a software fix would be required rather than a hardware replacement. “Kevin” also discusses edge heating, which is the temperature near the edge of the silicon in a GPU, and states that 90° edge temperatures are abnormal, but 70° edge temperatures are nominal.
Reddit user and PowerColor The representative on the “PowerColorSteven” platform is doing its part to assist consumers with this current issue with AMD Radeon RX 7900 XTX graphics cards. For those who don’t remember Steven, we mentioned it above. This article He said the company had an issue where AMD RX 6700 XT series GPUs were shipped with thermal pad covers installed, which could cause high temperatures on the graphics card at the time. The sales rep has been following this topic closely for the past few days and recently posted it as a pinned topic at: reddit:
uh… I’m adding this here in case anyone doesn’t see my other posts.
If you are dealing with 110c issue and no one else is helping you. no matter which (you buy from AIB) you buy. send me an email or a direct message (because my emails aren’t working today) (also, please don’t use chat, it doesn’t work). I’m making a list of how many issues we’ve seen for my AMD connections. they just asked if there are a few users. I said more than a handful of defs, so now I have to show some kind of support for my fat mouth. send me the serial numbers. I’m sending an email to AMD employees about how many units are affected. power color. sapphire. gigabyte. directly amd. Anyway. send me the serial numbers. I hope amd gets some news for all of us, but regardless, when I hear something important, I’ll make a post to provide some level of guidance on how to fix it.
— User “PowerColorSteven” aka “salesperson or something” on Reddit
However, even with the same manufacturer, it is difficult to find out which companies are accepting and complying with RMAs, as recorded cases indicate that some are allowed and some are denied. Other theories are popping up about the problem, from uneven cold plates to using a graphite thermal pad to fix the problem. With the number of cases increasing during initial reports, it is recommended not to mitigate the problem but to wait until AMD allows for an official statement or adoption of a series-wide RMA.
News Sources: Tom’s Hardware, Reddit (AMD), AMD blog, Reddit (PowerColor)
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